Set-up guide

Contents

What's in the box

diagnostics tile

Diagnostics Tile

USB-C Charging Cable

Lanyard

Set-up steps

Step 1

Wake up your device

Wake up your by plugging it into the USB-C cable, and the cable into a charger. The lid of the device will indicate it’s connected to power. As it’s charging, it will slowly pulse orange. Once charging is complete it will slowly pulse green. Make sure to allow your device to fully charge before unplugging (about four hours).

Step 2

Download the app

Step 3

Enable location + wireless connectivity permissions

You must allow location services and wireless connectivity on your device for your to function.

Step 4

Connect your device

Step 5

Start scanning and measuring colors

Place your firmly on any flat surface for the most accurate results. Remember to save and share your scans!

Tips + tricks

Maintaining your device:

  • Charge your device every month when not in use
  • Keep the lens clean of all dirt, lint, and smudges
    • Dust and debris can be removed by gently wiping the lens with a dry microfiber cloth
  • Avoid dropping or hitting your device
  • Don’t use outside of 5 – 35°C temperature range. If you bring your device in from outside, allow it to come to temperature slowly to avoid condensation.

Objects with textures, patterns, extreme gloss, or soft surfaces may be less accurate.

The works best on solid opaque surfaces.

Ensure your device is placed flat to the scanned surface before scanning.

RGB lid indicator

The lid of your has an RGB light that indicates certain activity related to your device. For any RGB feedback not mentioned in the tables below, please reach out to our support team by submitting a ticket and we’ll be happy to help you resolve your issue.

Plugged into power source, not connected to software

Color

Feedback

Description

Orange

Slow pulsing

Actively charging.

Green

Slow pulsing

Charging complete.

Red

Flashing

Charging error. Contact our support team.

Connected to software

Color

Feedback

Description

White

2 quick pulses

USB connection opened/closed.

Cyan

2 quick pulses

Wireless connection opened/closed.

Blue

Stale

Measurement in progress.

Green

2 quick pulses, fades after 5 seconds

Measurement ended successfully.

Red

3 quick pulses, fades after 5 seconds

Measurement ended unsuccessfully. Refer to the error message shown in the software for further instructions. If you keep experiencing this error, please contact our support team.

FAQs

Device

How do I reset my device?

The automatically restarts its firmware by plugging it into the USB-C cable, and the cable into a charger. Additionally, there is a small hole at the bottom of the device. Gently use a paperclip through the hole to access a reset button.

My device seems stuck

If you’re having trouble with your device, try these steps:

  1. Force quit and restart your app.
  2. Recharge your device until the lid is pulsing green (indicating charging is complete).
  3. If you’re still experiencing issues, submit a ticket to contact our support team.

I've tried everything and my won't connect. What do I do?

  1. Make sure your device is close to your phone before pairing.
  2. Follow the set-up steps above.
  3. Follow the Spectro troubleshooting form (you can submit a contact request through the form as well).

Charging time and procedure

Charging your should take approximately 4 hours from a standard USB charger. When charging starts the lid should pulse orange. When charging has completed it will pulse green.

Diagnostics tile

What's the Diagnostics Tile for?

The Diagnostics Tile allows for periodic testing and validation of your for:

  • Performance + accuracy
  • Submitting diagnostics information to our support team

How often should I use my diagnostics tile?

You only need to use your Diagnostics Tile if:

  • You are suspect of your device’s accuracy or performance.
  • If you are directed to do so by our support team.

My device failed diagnostics. What should I do next?

  1. Try again to make sure the diagnostics was performed correctly.
  2. If your device is still failing diagnostics, submit a ticket to contact our support team.

How do I care for my Diagnostics Tile?

Keep your Diagnostics Tile in its protective sleeve when it’s not in use. Keep your tile in a clean, dry, secure place. Do not attempt to clean your tile. If your tile becomes dirty, replace it.

Still have questions?