Using your device
Set-Up Guides
Did you just get your Nix?
Let’s get you set-up and ready to scan!
You’ll be up and running in no time.
Custom Library
With the Nix Toolkit sharing you can
import, export, and create new databases.
View all of our database guides here.
Nix QC Support
Do you have a Nix Quality Control Color Sensor?
Access the user manual, information on apps and adapters, and more from here.
Contact
Chat
Use our live chat function in the bottom corner of this page to talk to a dedicated Nix support rep located in our Canadian office.
Monday to Friday 9am-5pm EST
FAQs
What permissions are needed for the Nix apps?
For iOS, Bluetooth permission are needed in order to connect to our devices.
For Android, Bluetooth and Location permissions are required to connect. Location services must be enabled in order for Bluetooth to work on Android phones. This decision comes from Google, not Nix.
Is my device compatible with Nix?
Your phone or tablet must meet the minimum specs shown below. If you are unsure, feel free to contact us. We’d love to help!
iOS (8.0 or newer)
- iPhone (7/Plus, 6s/Plus, 6/Plus, 5s, 5c, 5 & 4s)
- iPad (Pro, Air, Mini, 3rd & 4th gen)
- iPod Touch (5th gen and later)
Android (4.4 Kit Kat or newer)
- Bluetooth ® Smart Ready Devices (also known as Bluetooth Low Energy)
Where can I download the apps?
All of our features for all of our devices are on the Nix Toolkit app.
I've tried everything and my Nix won't connect!
Watch our instructional video to learn how to troubleshoot connection issues:
Can’t view the video? Here are some helpful tips:
Please ensure that both location and Bluetooth are enabled on your iOS or Android device. Retry connection once these are both enabled.
Our Nix devices come in a “sleeping” state. To wake it up, simply plug it in to the cable provided (which connects to any standard charger). Leave the device plugged in for several minutes to make sure it has a charge. Unplug the cable before trying to connect.
If you are still having difficulties connecting, take a small paperclip and bend it open so it can be used to reset the Nix Pro or Nix Mini Color Sensor. There is a hole in the top of the Nix device – gently push the paperclip through to press the reset button. Easy! Your device is ready to connect.
What surfaces can I scan?
Nix devices can be used on any solid surface, working best on flat, matte surfaces. Heavily textured, glossy and shiny surfaces may lead to poor scan data. If you are unsure, please contact our team and we would be happy to help.
Where can I find the battery level of my Nix device?
You can find the battery level by connecting your device to your Nix app. One connected, navigate to the menu in the top left corner. At the bottom of the menu you will see your battery level percent.
What does the blue light in the charging port mean?
When your Nix device is plugged in, a small blue light will turn on in the charging port. This simply means that your device is connected to power and will remain on until it is unplugged.
I have a different question. Where do I go?
Review the topics below for additional information. For further support please use the chat system to the bottom right, or submit a support ticket here.
Where do you ship to and how long will it take?
At Nix we offer worldwide shipping with free shipping in the US, Canada, Japan and Europe* (UK, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey) on minimum $50 orders, before tax.
Orders are typically shipped out within 1 business day. Shipping to Canada and the US typically takes 1 week** for delivery, shipping internationally takes 1-2 weeks. Expedited shipping options are available at checkout.
Will I need to pay customs/duties?
International shipments may be liable for local customs and duties. These customs and duties are the responsibility of the recipient. Nix Sensor Ltd. cannot determine what local customs and duties might be, please contact your local customs office for further information.
Can I ship to my PO Box?
At this time we cannot ship orders to PO Boxes. Please use another valid postal address.
When will my order ship?
Order processing takes 1-2 business days before we can ship out your order. Once our team has processed your order, you will receive a shipment notice via email.
I didn't receive my order but my tracking number says it was delivered. What happened?
Please submit a ticket and we will help you resolve any issues as soon as possible. Be sure to include your order number.
What paint brands do you offer?
We are constantly updating our paint libraries to include a wider range of brands and collections. For our full list of brands, click here.
How do I match to a paint library?
Paint matches can be found when using our Nix Toolkit App.
- Scroll to and select the ‘Match to paint brands’ feature
- Select your region
- Select the libraries that you want to match to
- Scan your surface and see what paints match closest!
Can I recommend a paint collection to add?
Absolutely! We are constantly updating and adding to our libraries. Let us know if there is a paint brand or collection you’d like to see added to our growing list. You can submit your request here.
How do I create my own library?
Paint matches can be found when using our Nix Toolkit App.
- Scan your surface
- Select the Save icon (looks like a floppy disc)
- Select Library section
- ‘+ Add new library’
Will the Nix give me Pantone matches?
A subscription to the Pantone color library is available in our Nix Toolkit app. Use your Nix device to scan your sample and find the nearest Pantone match. Learn more about subscriptions to our premium databases here.
How do I calibrate my device?
All Nix devices are calibrated in house by our expert team of engineers so you can start scanning right out of the box! We are the only company in the world to use this proprietary calibration method.
For recertification of the Spectro, click here.
For recertification of the Nix QC, click here.
Does my device need to be re-calibrated?
Nix Mini and Nix Pro devices will hold their calibration for the life of the device. However, if you feel that your device needs to be re-calibrated, please walkthrough the troubleshooting steps for your device (linked at the top of this page).
As quality control instruments, the Nix Spectro & QC should be recertified yearly to ensure it’s within spec (or if the app indicates that the device falls outside of the factory settings). You can learn more about re-certification here and here.
What is the benefit to not using a white tile for calibration?
Your data is only as accurate as your calibration tile. The problem with white card calibration is as soon as your white tile dirties, wears, or fades your data is no longer accurate. Oil from your fingerprint, although not visible at first glance, is enough to sway your color data.
By calibrating our devices in our lab, we ensure consistent and accurate data no matter the environment or lighting.
How large is the scan area?
Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.
Can I get digital color values?
Pair your Nix device to our Nix Toolkit app and get easy and accurate digital color values in seconds. Simply scan your sample to retrieve RGB, CIELAB, and more. Bringing physical colors into the digital world has never been easier. Save your swatches for later or share with clients or friends.
30-day Guarantee
Nix has a 30-day money-back guarantee on all of our devices. If you find that your Nix doesn’t suit your needs or workflow, you can return it back to our headquarters in Canada for a full refund. NOTE: shipping costs are the responsibility of the customer.
Warranty
Nix Sensor Ltd warrants your product against defects in materials and workmanship for 1 year from date of purchase, when purchased directly from Nix or a Nix authorized reseller. Prior to providing warranty service, Nix Sensor Ltd will require you to provide proof of purchase details, including but not limited to a receipt or sales invoice. (Warranty shipping costs are the responsibility of the customer. Initial shipping costs are unable to be refunded).
Note: Nix will issue a product exchange for the warranty program, not a refund.
Processing Returns
To request a warranty claim or return, please fill out the troubleshooting form for your device here: Nix Mini, Nix Pro, Nix QC.
How large is the Nix scan area?
Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.
Will Nix devices find the finish of my paint?
The Nix Mini or Nix Pro will not be able to find a paint finish. It can can be used to find the closest paint color match or digital color measurement.
What can I use my Nix device on?
The Nix Pro and Nix Mini can be used on a wide range of surface types. Although optimized for flat architectural surfaces, they can be used to scan plastic, leather, vinyl, fabric, organic material and more!
Which app do I need to download?
All of our features for all of our devices are on the Nix Toolkit app.
My android device isn't connecting, what's happening?
Some users may experience an issue where their Nix Pro or Nix Mini cannot be connected to their Android device. This is likely due to location setting being disabled on the phone. Please ensure that location is enabled on your device to fix this issue.
My Android device is taking a long time to connect and/or the app is displaying an error "Nix Pro disconnected due to a Bluetooth error"
- Open the system ‘Settings’ and scroll to the ‘Applications’ section. Open the ‘Application manager’
- Tap the three dots / ‘More’ icon at the top right of the screen and select ‘Show system apps’
- Select ‘Bluetooth Share’ from the list of applications.
- Select ‘Storage’ and then select the ‘CLEAR DATA’ button
Can I connect my Nix to multiple devices?
The Nix Mini and Nix Pro can only connect to one device at a time, whether it’s a smartphone or a tablet. Before connecting to a new device, ensure you have selected “Disconnect from Nix” within the app on your current smartphone device.
What are the differences between each Nix device?
Visit our product comparison page to learn more about the differences between our devices.
Instructions for using the Nix Adapters can be found here:
Flat Adapter
Liquid & Powder Adapter
Low-Volume Liquid & Powder Adapter