Contact

Chat

Use our live chat function in the bottom corner of this page to talk to a Nix support rep located in our Canadian office.

Email

General: info@nixsensor.com
Support: support@nixsensor.com

Call

Main Office: +1.905.581.6363
(Mon-Fri 9 a.m. to 5 p.m. ET)

Toll Free (NA): +1.800.649.1387
(Mon-Fri 9 a.m. to 5 p.m. ET)

San Francisco: +1.415.632.3448
(Mon-Fri 6 a.m. to 2 p.m. PT)

Support

Set-Up Guide

Did you just get your Nix?
Let’s get you set-up and ready to scan!
You’ll be up and running in no time.

Custom Library

With the Nix Pro Color Sensor you can
import, export, and create new databases.
View all of our database guides here.

Is my device compatible with Nix?

Your phone or tablet must meet the minimum specs shown below. If you are unsure, feel free to contact us. We’d love to help!

iOS (8.0 or newer)

  • iPhone (7/Plus, 6s/Plus, 6/Plus, 5s, 5c, 5 & 4s)
  • iPad (Pro, Air, Mini, 3rd & 4th gen)
  • iPod Touch (5th gen and later)

Android (4.4 Kit Kat or newer)

  • Bluetooth ® Smart Ready Devices (also known as Bluetooth Low Energy)

Where can I download the apps?

If you have the Nix Pro, click on any of the app links below to begin the download process!
Download at the App Store     Get it on Google Play

For the Nix Mini, if you’re looking for a paint oriented option, click here:
Download at the App Store     Get it on Google Play

For the Nix Mini, if you’re looking for a digital oriented option, click here:
Download at the App Store     Get it on Google Play

What surfaces can I scan?

Nix devices can be used on any solid surface, working best on flat, matte surfaces. Heavily textured, glossy and shiny surfaces may lead to poor scan data. If you are unsure, please contact our team and we would be happy to help.

I've tried everything and my Nix won't Connect!

Please ensure that both location and Bluetooth are enabled on your iOS or Android device. Retry connection once these are both enabled.

If you are still having difficulties connecting, take a small paperclip and bend it open so it can be used to reset the Nix Pro or Nix Mini Color Sensor. There is a hole in the top of the Nix device – gently push the paperclip through to press the reset button. Easy! Your device is ready to connect.

Tip: Double check the app you are using. Our apps are device specific and will only connect with the correct Nix product. The Nix Mini can only connect to the Nix Paints or Nix Digital App, whereas the Nix Pro can connect to the Nix Pro app, Nix Paints, or Nix Digital.

Where can I find the battery level of my Nix device?

You can find the battery level by connecting your device to your Nix app. One connected, navigate to the menu in the top left corner. At the bottom of the menu you will see your battery level percent.

What does the blue light in the charging port mean?

When your Nix device is plugged in, a small blue light will turn on in the charging port. This simply means that your device is connected to power and will remain on until it is unplugged.

I have a different question. Where do I go?

Review the topics below for additional information. For further support please email us at info@nixsensor.com or give us a call at Toll Free (NA): +1.800.649.1387

Where do you ship to and how long will it take?

The Nix Pro is available internationally with free standard shipping included. At this time the Nix Mini can only be purchased shipped to the US and Canada. For more information, please contact us at info@nixsensor.com.

International shipments can take up to 7 business days, we do offer expedited shipping options through our checkout.

Will I need to pay customs/duties?

International shipments may be liable for local customs and duties. These customs and duties are the responsibility of the recipient. Nix Sensor Ltd. cannot determine what local customs and duties might be, please contact your local customs office for further information.

Can I ship to my PO Box?

At this time we cannot ship orders to PO Boxes. Please use another valid postal address.

When will my order ship?

Order processing takes 1-2 business days before we can ship out your order. Once our team has processed your order, you will receive a shipment notice via email.

I didn't receive my order but my tracking number says it was delivered. What happened?

Please contact us using one of the below options and we will help you resolve any issues as soon as possible. Be sure to include your order number.

Email
Send us a message at info@nixsensor.com

Call
Main Office: +1.905.581.6363 (Mon-Fri 9 a.m. to 5 p.m. ET)
Toll Free (NA): +1.800.649.1387 (Mon-Fri 9 a.m. to 5 p.m. ET)
San Francisco: +1.415.632.3448 (Mon-Fri 6 a.m. to 2 p.m. PT)

What paint brands do you offer?

We are constantly updating our paint libraries to include a wider range of brands and collections. For our full list of brands, click here.

How do I match to a paint library?

Paint matches can be found when using the Nix Paints or Nix Pro App. Once a scan has been created, you will be able to select the paint roller (or paint pallet in the Pro app) icon in the top right corner, then select the brand you would like to match to! Paint matches will be shown from closest to furthest in descending order.

Can I recommend a paint collection to add?

Absolutely! We are constantly updating and adding to our libraries. Let us know if there is a paint brand or collection you’d like to see added to our growing list. You can reach us at support@nixsensor.com.

How do I create my own library?

Our custom database feature is only available with the Nix Pro Color Sensor. Our custom database guide can be found at www.nixsensor.com/customdatabase

Will the Nix give me Pantone matches?

Although Pantone is not available in our apps, the Nix Mini and Pro are highly accurate tools that will give you all the information you need to find a Pantone match. For more information on how to do so, please visit our Pantone guide.

How do I calibrate my device?

All Nix devices are calibrated in house by our expert team of engineers so you can start scanning right out of the box! We are the only company in the world to use this proprietary calibration method.

Does my device need to be re-calibrated?

Nix devices will hold their calibration for the life of the device. However, if you feel that your device needs to be re-calibrated, please contact our support team at support@nixsensor.com.

What is the benefit to not using a white tile for calibration?

Your data is only as accurate as your calibration tile. The problem with white card calibration is as soon as your white tile dirties, wears, or fades your data is no longer accurate. Oil from your fingerprint, although not visible at first glance, is enough to sway your color data.

By calibrating our devices in our lab, we ensure consistent and accurate data no matter the environment or lighting.

How large is the scan area?

Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.

Can I get digital color values?

With the Nix Digital or Nix Pro Color Sensor app you will be able to find a wide range of digital color systems.

Nix Digital
Compatible with Nix Mini and Nix Pro
Available Color Systems: Hex, sRGB, CMYK, CIELAB, LCH(ab), LRV, Hue

Nix Pro App
Compatible with Nix Pro only
Available Color Systems: RGB, CMYK, HEX, XYZ, CIELAB, LCH(ab), ACES, ACEScg, Linear sRGB

30-day Guarantee

We offer a 30 day money back guarantee on all of our devices. If you find that your Nix doesn’t fit your workflow, you can return it to us for your money back.

 

Processing Returns

If you are experiencing any issues with your device, please connect with our dedicated support team through the following channels:

Chat
Use the chat function in the bottom-left hand corner of the screen to talk with a real person in our office.

Email
Send us a message at info@nixsensor.com

Call
Main Office: +1.905.581.6363 (Mon-Fri 9 a.m. to 5 p.m. ET)
Toll Free (NA): +1.800.649.1387 (Mon-Fri 9 a.m. to 5 p.m. ET)
San Francisco: +1.415.632.3448 (Mon-Fri 6 a.m. to 2 p.m. PT)

How large is the Nix scan area?

Both the Nix Mini and Nix Pro have a scan area of about 15 mm. In order to get an accurate reading, surfaces must be at least this size.

Will Nix devices find the finish of my paint?

The Nix Mini or Nix Pro will not be able to find a paint finish. It can can be used to find the closest paint color match or digital color measurement.

What can I use my Nix device on?

The Nix Pro and Nix Mini can be used on a wide range of surface types. Although optimized for flat architectural surfaces, they can be used to scan plastic, leather, vinyl, fabric, organic material and more!

If you’re unsure, feel free to contact our knowledgeable team at info@nixsensor.com.

Which apps do I need to download?

If you have the Nix Pro, click on any of the app links below to begin the download process!
Download at the App Store     Get it on Google Play

For the Nix Mini, if you’re looking for a paint oriented option, click here:
Download at the App Store     Get it on Google Play

For the Nix Mini, if you’re looking for a digital oriented option, click here:
Download at the App Store     Get it on Google Play

My android device isn't connecting, what's happening?

Some users may experience an issue where their Nix Pro or Nix Mini cannot be connected to their Android device. This is likely due to location setting being disabled on the phone. Please ensure that location is enabled on your device to fix this issue.

My Android device is taking a long time to connect and/or the app is displaying an error "Nix Pro disconnected due to a Bluetooth error"

This problem can be seen on some Samsung devices following an update to Android 6.0 (Marshmallow) or above. Please try clearing your system ‘Bluetooth Share’ data:
  1. Open the system ‘Settings’ and scroll to the ‘Applications’ section. Open the ‘Application manager’
  2. Tap the three dots / ‘More’ icon at the top right of the screen and select ‘Show system apps’
  3. Select ‘Bluetooth Share’ from the list of applications.
  4. Select ‘Storage’ and then select the ‘CLEAR DATA’ button
If you require further assistance, feel free to give us a call at 1.800.649.1387 or email us at support@nixsensor.com.

Can I connect my Nix to multiple devices?

The Nix Mini and Nix Pro can only connect to one device at a time, whether it’s a smartphone or a tablet. Before connecting to a new device, ensure you have selected “Disconnect from Nix” within the app on your current smartphone device.

What are the differences between each Nix device?

Visit our product comparison page to learn more about the differences between our devices.