Premium Service Plan
For the Nix Spectro 2
Own 1 or multiple Nix Spectros? With a Premium Service Plan you can take advantage of pain free, seamless device ownership.
- Prioritized level support (<1 workday turnaround time)
- Save up to 40% on device recertification
- Unlimited battery replacements
- Free online diagnostics and calibration reset
- First in line for future hardware updates/upgrades
- Early bird promo offers
- Freight logistics management (freight cost extra)
The Premium Service Plan has its perks
Upgrades + promotions
With this premium membership, we strive to continually provide top-of-the-line features and offerings that other companies simply can’t match. We know how important it is to always stay ahead of the spectral curve, which is why we put you front of the line when it comes to all our new offerings.
Recertification
Take advantage of up to 40% off recertification to maximize the value and precision on your Nix Spectro 2. This hands-on service includes:
- White tile inspection (taken back to original factory spec)
- Unit inspection & diagnostics
- Firmware update (if available)
- Clean and inspect device (including lens)
- New calibration certificate issued
Full battery coverage
Issues with your spectrophotometer battery? Our Battery Replacement service has you covered. By purchasing this Premium Service Plan, you can keep your favorite device running longer and better right when you need it.
Prioritized level support
Experience a higher level of customer satisfaction from our premium support team. We won’t stop until your problem is solved and will work proactively to provide ongoing maintenance and guarantee the most efficient resolution of any technical issues that may arise. With accelerated response times, our experts are ready to take your call and become an extension of your own team. Stop wasting time tinkering around alone – let us be there for you when it matters most.
Additional benefits
Servicing your spectrophotometer
The highest level of quality technical assistance to ensure optimum performance. Every Premium Service Plan member is guaranteed unlimited online diagnostics service appointments, allowing us to quickly and effectively identify any issues that may halt your workflow. Additionally, you’ll receive a calibration validation and color test spec check so your devices remain fully accurate. By taking advantage of our Premium Service Plan, your spectrophotometer is always performing with the utmost precision and reliability.
Freight management logistics
Streamline your return process and take advantage of reliable, cost-effective shipping services for all your returns. We understand that each shipment is unique —which is why our professional logistics staff are always available to help guide you through any situation or provide an individualized solution tailored to meet your specific needs. We guarantee shipments for re-calibration, re-certification, replacement or any other need within the Premium Service Plan are as seamless as possible. * freight cost extra
Expert engineered, award-winning technology
